Shipping Policy

Last Updated: July 14, 2026

Thank you for shopping with Infinite Gems. We carefully package each order to ensure your jewelry arrives safely.

Order Processing

Orders are typically processed within 3–5 business days. Processing time does not include weekends, holidays, or carrier delivery time. You will receive a confirmation email after placing your order and another email when your order has shipped.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the selected shipping method and delivery location.

Estimated Delivery

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances beyond our control.

Tracking Information

Once your order ships, you will receive an email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

Shipping Delays

If we cannot ship your order within the stated processing time, we will contact you and provide the option to accept the delay or cancel the order for a refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if your address is incorrect. We cannot guarantee changes after an order has been processed or shipped. Additional shipping charges may apply if an order is returned due to an incorrect or incomplete address.

Lost, Stolen, or Damaged Packages

Infinite Gems is not responsible for packages marked as delivered by the shipping carrier.

If your package is lost, delayed, stolen, or damaged during transit, please contact us at support@infinitegems.store. We will assist you with contacting the shipping carrier and filing a claim when applicable.

For questions regarding your order or shipment, please contact: Infinite Gems Website: infinitegems.store Email: support@infinitegems.store